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Walmart's AI Push

Walmart, the multinational retail giant, has recently announced its goal to have 65% of its stores fully automated by 2025. This bold move comes as the company aims to streamline its operations and provide a more efficient shopping experience for its customers. In this article, we will explore the reasons behind Walmart's push for automation, the technology involved, and the potential implications for its employees and the retail industry as a whole.

Driving Forces Behind Automation

Several factors have contributed to Walmart's decision to pursue automation on such a large scale:

  1. Increased efficiency: Automation can significantly reduce the time it takes for customers to complete their shopping, making the entire process more efficient. Automated systems can manage tasks such as inventory management and checkout, freeing up employees to focus on customer service and other critical tasks.

  2. Cost reduction: Automating various tasks can lead to significant cost savings, particularly in the long term. With reduced labor costs and increased operational efficiency, Walmart can potentially pass these savings on to customers in the form of lower prices.

  3. Competitiveness: As e-commerce continues to grow, traditional brick-and-mortar retailers like Walmart must adapt and innovate to remain competitive. By embracing automation, Walmart can provide a unique and modern shopping experience that sets it apart from its competitors.

The Technology Involved

Walmart plans to implement a variety of technologies in its push for automation, including:

  1. Self-checkout stations: By expanding the number of self-checkout stations in its stores, Walmart can provide customers with a faster and more convenient checkout experience.

  2. Robot assistants: The company has been testing robots capable of scanning shelves to identify out-of-stock items, incorrect pricing, and misplaced products. These robots can also assist with restocking and inventory management tasks.

  3. Autonomous floor cleaners: Walmart has introduced autonomous floor cleaning machines that can navigate the store, keeping the floors clean and minimizing the need for manual cleaning.

  4. Automated pickup towers: These towers allow customers to pick up their online orders in-store without any interaction with store employees. The towers scan a customer's order barcode and then dispense the items within seconds.

Potential Implications

As with any major shift, Walmart's push for automation raises some concerns:

  1. Impact on employment: The increased use of automation could lead to job displacement for some employees. However, Walmart has stated that it intends to retrain and redeploy affected workers to focus on customer service and other essential tasks.

  2. Privacy concerns: As automation technology becomes more sophisticated, there may be concerns about customer data privacy and the potential for surveillance.

  3. Technological challenges: Ensuring that automated systems function smoothly and reliably will be crucial to the success of Walmart's automation efforts. Any glitches or malfunctions could undermine customer trust and impact the overall shopping experience.


Walmart's ambitious plan to automate 65% of its stores by 2025 demonstrates the company's commitment to staying ahead in a rapidly evolving retail landscape. While there are potential challenges and concerns surrounding this transition, the potential benefits to both the company and its customers are significant. Only time will tell if Walmart's bet on automation will pay off, but it's clear that the retail giant is taking bold steps to shape the future of shopping.


Written by Eric White

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